Our Services
Trusted Service
At Hills Nursing, we have been providing quality and trusted care to your community for decades. With our proven history of supporting Australians to live happily and safely at home, you can be confident that you’re in safe hands with us.
We cater our services to your unique care needs so that you can relax in the comfort of your own home.
What to find out more?
Trusted Service
At Hills Nursing, we have been providing quality and trusted care to your community for decades. With our proven history of supporting Australians to live happily and safely at home, you can be confident that you’re in safe hands with us.
We cater our services to your unique care needs so that you can relax in the comfort of your own home.
What to find out more?
There are a variety of ways you can fund your services with Hills Nursing. This includes:
Private Services
There are a variety of ways you can fund your services with Hills Nursing. This includes:
Private Services
The services you can access through these programs include:
Nursing
Personal Care
Home Assistance
Respite Care
24/7 Care
Nursing
Our qualified and friendly nursing team provide a wide variety of general nursing care to the community. This includes aged care, disability services, bowel and wound care, diabetic care, medication management, clinical assessments, post-acute and palliative care.
- Monitoring general vital signs
- Medication support, monitoring and administering
- Wound care
- Continence support
- Dementia care
- Support for depression diagnosis
- C-Pap support and management
- Catheter changes
- Risk management
- Support coordination
- Nutrition advice and support
- Diabetes management
Personal Care
We listen to your needs and provide professional assistance with a personal touch. This means everything from passive monitoring to active assistance for all daily activities including, access to or from bed, undressing, showering, dressing, toileting, personal hygiene and grooming, mobility and eating assistance.
- Showering and dressing
- Help getting in and out of bed
- Assistance with toilet
- Continence support
- Meal preparation
- Help with eating and drinking
- Mobility support around the home
- Medication reminders and alerts
- Support with hair and makeup
- Personal grooming (shaving etc.)
Home Assistance
Those tasks at home that have become trickier to manage. You can get assistance with cleaning, meal preparation, washing, ironing and other tasks that you might require help with. We can also maintain your lawns and gardens and help with light support duties, repairs and general assistance.
- Domestic Assistance / Cleaning Support
- Lawn and Garden Care
- Meal Preparation
- Spring Cleans
- Washing and Ironing
- Coordination of Repairs
- Installation of Home Supports
- Pet Care
- Outdoor Repairs
- General Household Duties
Respite Care
We understand that providing care for a loved one is an important role. Our dedicated team will provide companionship and care while you get some respite from regular caregiving duties. This can give you some quality time for yourself and your family or space to undertake errands outside the home. Feeling comfortable with the knowledge that your loved one is in good hands during your absence.
- Short or long-term respite options
- In-home respite
- Out of home respite
- Planned respite services
- Emergency respite services
- Overnight respite options
Overnight and 24/7 Care
We can help when it suits you. Our dedicated nursing team are committed to your health and wellbeing around the clock. You’ll get the specialist nursing support you need from someone you can trust in the comfort and safety of your home.
- Regular respite support
- Extra assistance during emergencies
- Evening or overnight stays
- Short term support
- Carer support
- Clinical monitoring
- Nursing support
- Wound care
- C-Pap monitoring
- Catheter monitoring
What is Excluded?
- General home services that were never, or are generally not completed independently prior to age-related functional decline, including home repairs/maintenance/specialist cleaning performed by a tradesperson or other licensed professional.
- Food (except as part of enteral feeding requirements or items listed under food for special medical purposes as per the Australia New Zealand Food Standards Code – Standard 2.9.5).
- Home insurance
- Rates
- Water, sewage, gas and electricity costs
- Private transport related costs including vehicle registration, vehicle repairs, vehicle insurance and petrol
- Local transit costs of public bus, ferry or train fares
- Funeral plans / insurance costs
- Pet care and associated costs such as pet food; registration; taxidermy, cremation
- Internet and telephone costs, exceptions include:
- Care recipients who are homeless or at risk of homelessness (as identified in a care recipient’s ACAT assessment) can use Home Care Package funds for the ongoing monthly charges to ensure connection with service providers
- Care recipients who require the internet or landline to support delivery of medication management, remote monitoring service or delivery of an included service on the phone can use Home Care Package funds to set-up telecommunications connections (e.g., to get internet connected)
- Beauty therapy (e.g., manicures) and hairdressing
- Cost of entertainment activities, such as club memberships and tickets to sporting events
- Travel and accommodation for holidays
- Supplies to participate in any activity, e.g. gardening or craft
- Using Home Care Package funds to pay for solicitors or accountants for maintaining care recipients’ personal affairs
- Funeral costs and funeral plans
- Gym or pool memberships/access costs when not prescribed for aged-related functional decline and monitored by health professional operating within their scope of practice.
- Assistance with home purchase
- Mortgage payments
- Rent
- Permanent residential care (subsidised or private) and residential respite (subsidised)
- Heating and cooling costs (installation and repairs)
- Whitegoods and electrical appliances (except items designed specifically for frailty such as a tipping kettle)
- Household furniture and furnishings:
- Lounge suites and recliners which do not support a care recipient’s mobility, dexterity and functional care needs and goals
- Other general household furniture such as coffee tables, wardrobes, and bookshelves.
- Massage chairs when not prescribed by treating medical practitioner and/or allied health professional
- General mattress and frame for bed (exceptions for pressure relieving mattress or mattress/frame for an electrical adjustable bed or hospital bed)
- Replacement/maintenance/servicing/cleaning of:
- Water tanks
- Solar panels
- Fencing
- Roofs
- Heating and cooling or hot water systems
- Swimming pools
- Home modifications or capital items that are not related to the care recipient’s ageing-related care needs, for example:
- Windows, roofs, pergolas, sunrooms, decking
- Home modifications that don’t support ageing safely e.g., non-accessible bathroom and kitchen modifications; non-standard fittings in accessible bathroom modifications (e.g., mosaic tiles)
- Home modifications requiring development applications
- Aesthetic modifications of any kind
- Repainting the home
- Major plumbing
- Emptying of septic tank; remedying sewage surcharge (matter for water company/insurer)
- Major electrical work, e.g., rewiring house
- Replacement of entire floor and floor coverings throughout the home unless safe passage for mobility equipment required or slip hazard reduction required, as recommended by a health professional for care recipients at risk of falls
- Replacement of foundation e.g., concrete/cement slab
- Significant changes to the floorplan of the home, such as adding a new bathroom or extension
- Extensive gardening services such as:
- Planting and maintaining crops, natives and ornamental plants
- The installation and/or maintenance of raised garden beds
- Compost heaps
- Watering systems
- Water features and rock gardens
- Landscaping
- Tree removal
- Removal of garden beds
- Removal of shrubbery (unless preventing safe access and egress)
- Defined at section 52D of the Aged Care Act 1997
- Includes income tested care fees, basic daily fees and additional fees
- Co-payments for state/territory government funded programs, such as subsidised taxi vouchers and/or aids and equipment schemes
- Dentures, dentistry and dental surgery
- Prescription glasses or contact lenses
- Prostheses (e.g., artificial limb)
- Spectacles
- Hearing aids available under the Hearing Services Program. Contact the Hearing Service Program (HSP) for guidance on hearing aid replacement and delegate approval for non-standard hearing aids. Exception if care recipient is not a pension concession card holder as Home Care Package may cover like for like of typical hearing aid covered by HSP in this case only.
- Continence aids if a participant in the CAPS program
- Diagnostic imaging
- Natural therapies, including:
- Alexander technique
- Aromatherapy
- Bowen therapy
- Buteyko
- Feldenkrais
- Homeopathy
- Iridology
- Kinesiology
- Naturopathy
- Pilates (except sessions supervised by an exercise physiologist or physiotherapist)
- Reflexology
- Rolfing
- Shiatsu
- Tai chi (except sessions supervised by a Chinese Medicine Practitioner, exercise physiologist or physiotherapist)
- Western herbalism
- Yoga (except sessions supervised by an exercise physiologist or physiotherapist)
- Payment for informal care – a Carer’s Payments is available to fund the support of family and friends
- Section 16.1 of the Home Care Packages Program Manual specifies more information about what ageing related programs can and cannot be accessed while receiving a Home Care Package
- Co-payments or gap fees, including for services covered by private health insurance
- Medications, vitamins and supplements (as well as items not covered by the PBS such as off-indication prescriptions, medicines not endorsed for listing by the Pharmaceutical Benefits Advisory Committee (PBAC) or medicines where the manufacturer has chosen not to list the product on the PBS
- Consultation/tests/surgery with medical practitioner (GPs and specialists)
- The only exception to this is a private appointment (i.e. not covered by MBS) with a GP to meet evidence requirements for the dementia and cognition supplement and oxygen and enteral feeding supplements
- Hospital costs; Ambulance cover
- Private health insurance premiums
- Debit cards (unless the provider has rigorous systems in place to vet every payment and keep on file all receipts in accordance with the Records Principles 2014. Debit cards may pose issues for GST credits. Consult with the ATO for more information).
- Cash payments or gift vouchers/cards, including online vouchers and coupons
- Transfer of subsidy into care recipient or their family’s personal/business bank account without rigorous acquittal by provider of funds against receipts matched to the Home Care Agreement, care plan and individualised budget in accordance with the Records Principles 2014.
- Payment to families and friends for care services are typically a program exclusion. Family and friends may instead access the Carer’s Payment – https://www.servicesaustralia.gov.au/carer-payment
- Using subsidy to pay for family carers raises serious probity issues under the Public Governance, Performance and Accountability Act 2013 under which the aged care special appropriation sits – generally this is an exclusion unless it is a thin market (i.e. rural and remote Australia; Aboriginal and Torres Strait Islander and CALD populations) and the family member is especially qualified, does not live with the care recipient and the provider and family member (in their capacity as a personal care worker or health professional) have agreed a robust probity plan with the provider. It is a strict exclusion if the family member is already receiving a Carer’s payment.
- In relation to meal services and whether food can be included in a Home Care Package:
- Preparation and delivery of meals can be included
- The raw food component of those meals cannot be included, except in the case of enteral feeding.
- The Department has not mandated a standard split/ratio for the raw food component. This is a business decision for the company providing the meal services to calculate how much the raw food component is. Home care providers should discuss with the care recipient the amount of the raw food contribution, as well as how and who it is paid to, as part of the negotiation with the meals provider and the care recipient.
Short-Term Restorative Care with Hills Nursing!
Short-term restorative care is designed to help you reverse or slow the difficulties you are having with everyday tasks. With a view to improve wellbeing through the coordinated delivery of tailored services, the 8 week program is goal-oriented, involves a multi-disciplinary team, is personalised for and approved by the client. If you wish to return to earlier levels of independence, short -term restorative care could be an option for you. It can delay the need for long-term care and support services.
How does it work? Hills Nursing is a short-term restorative care provider who will work with you to identify your goals. We will then put together a team to help you work toward those goals, including a doctor to treat any medical conditions. Your family and friends are encouraged to be involved in your care. The program works best when you have the support of family, friends and health professionals.
Want to learn more?
Short-Term Restorative Care with Hills Nursing!
Short-term restorative care is designed to help you reverse or slow the difficulties you are having with everyday tasks. With a view to improve wellbeing through the coordinated delivery of tailored services, the 8 week program is goal-oriented, involves a multi-disciplinary team, is personalised for and approved by the client. If you wish to return to earlier levels of independence, short -term restorative care could be an option for you. It can delay the need for long-term care and support services.
How does it work? Hills Nursing is a short-term restorative care provider who will work with you to identify your goals. We will then put together a team to help you work toward those goals, including a doctor to treat any medical conditions. Your family and friends are encouraged to be involved in your care. The program works best when you have the support of family, friends and health professionals.
Want to learn more?
Want to learn more about our services?
Trusted By Our Community & Industry
Our history & strong industry relationships guarantee that with us you’re in safe hands.
